TERMS OF BUSINESS
In-house seminar fees are due 10 working days prior to the training. Cancellation of in-house seminars between 7 and 14 days will attract a 50% refund. No refund can be given if cancellation is made within 4 working days of the seminar. If fewer than 4 participants attend, the session may be cancelled at the trainer's discretion. A cancellation fee will be charged.
All course fees are due 21 days prior to the commencement of the course. A 50% refund will be given on written cancellation between 14 and 21 days of the commencement of the course. No refund can be given if fewer than 7 days' notice of cancellation is given. Course places are transferable to colleagues. If course places are deferred or in-house seminars re-booked, we reserve the right to charge an administration fee.
Please make cheques payable to LPS Ltd
LPS Training & Consultancy Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified during the booking or training process, you can be assured that it will only be used in accordance with this privacy statement. LPS Training & Consultancy Ltd is registered with the ICO under the Data Protection Register, and our registration number is ZA389332
LPS Training & Consultancy Ltd reserves the right, at its discretion, to make changes to any part of our Website, the Information or these Terms. LPS Training & Consultancy Ltd may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st May 2018.
What we collect
We may require basic information which identifies you as an individual ("Personal Information"), such as your name, email address and place of work, in order that we can identify you and when you received training from us. This information may also be taken when you request to be added to our list of people we contact with our newsletter and information about further training dates. We will only use such Personal Information for the purposes of providing information which you have requested, or for other purposes set out in these Terms. Client information will be used when carrying out risk assessments and creating handling plans.
We may collect the following information:
- Name and job title
- The company or organisation you work for
- Contact information, including email address and telephone number(s)
- Demographic information such as address and postcode,
- Information pertinent to fulfilling our service to you.
What we do with the information we gather
We require this information for the purpose of:
- Internal record keeping
- Contacting you to give you information about when your training is due to be updated.
We may contact you by email, telephone or post. We will ask you how you would like to be contacted. If you do not wish us to make use of your Personal Information in this way, please contact us. We will also give you the opportunity to opt out of future marketing whenever we send you marketing material. You can also opt out at any time by contacting us.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we use secure data storage technologies and managerial procedures to safeguard and secure the information we collect. The computer systems are password protected. Paper documents are stored in a locked filing cabinet and are securely destroyed after 7 years.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.
Employees of LPS Training & Consultancy Ltd may be given access to any Personal Information which we collect, but their use shall be limited to the performance of their duties and in line with the reason for processing. Our employees who have access to your Personal Information are required to keep that information confidential and are not permitted to use it for any purposes other than to process training records and certificates, enable you to use the Website or to deal with requests which you submit to us.
We may use your personal information to send you promotional information about LPS Training & Consultancy Ltd, about dates of upcoming courses and other information related to our industry.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to LPS Training & Consultancy Ltd, 7 Kirkstall Avenue, LS5 3DN
If you believe that any information we are holding on you is incorrect or incomplete or have any other data protection related issues or queries, please write to Julia Love, Data Protection Officer as soon as possible at the above address. We will promptly correct any information found to be incorrect.
If you are concerned that we have breached a privacy law or code binding on us, please send an email marked "Urgent" to Julia Love, Data Protection Officer, at firstname.lastname@example.org.
We aim to respond in a reasonable time (normally 48 working hours). Our Data Protection Officer will manage your complaint and will give you additional information about how it will be handled.
You have the right to complain to the Information Commissioner's Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website www.ico.org.uk.
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